Customer Service Agent
Publication date:
17 March 2025Workload:
100%- Place of work:Zug
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Job summary
SGS is the world’s leading inspection, verification, testing, and certification company. Join a dynamic team fostering safety, efficiency, and quality.
Tasks
- Coordinate audits and manage deadlines using CertIQ system.
- Prepare client offers and handle inquiries before and after audits.
- Ensure accurate data entry in CertIQ database and CRM.
Skills
- Basic commercial education with several years of relevant experience.
- Fluent in German and proficient in English for effective communication.
- Strong organizational skills and a team-oriented approach are essential.
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Company Description
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over2,600 offices and laboratories around the world.
SGS Switzerland has around 200 employees in 6 branches throughout the country that are engaged in ensuring safety, efficiency and quality throughout the entire value chain.
Job Description
Administrative processing :
- Contact person for GBS Team and auditors for CertIQ issues
- Preparation of client’s offers
- Coordination of audits and deadline control / scheduling in CertIQ
- Correct recording in CertIQ database / CRM
- Handling of clients issues
- Contacting clients before and after audits
- Approval of auditors invoices
- Upload of documents to Sharepoint / ePac
- Vacation deputies for other back office employees
Qualifications
- Basic commercial education and if possible further training
- Several years of experience within the same position
- Fluent in German and good knowledge in English
- Handling with modernPC applications
- Good organizational and communication skills
- Reliable, flexible and accurate
- Team oriented
Additional Information
What’s in it for you
- Have the chance to develop and build up an area yourself
- Great benefits and a modern workplace
- Be a part of an internationally driven organization with a purpose that will broaden your horizon
Interested? Send us your application and corresponding documents, your earliest possible start date, and your salary expectations by applying through the following link:
