IT Service Desk Specialist 100%
Publication date:
05 March 2025Workload:
100%- Place of work:Bern
Job summary
Join an international pharmaceutical company in Bern as an IT Service Desk Specialist. Enjoy a dynamic work environment with a one-year contract.
Tasks
- Provide first-level technical support for various IT issues.
- Assist users with IT inquiries to boost productivity.
- Monitor IT security and manage service desk operations.
Skills
- BSc in Computer Science or related field with 3+ years of experience.
- Strong knowledge of Microsoft 365 and IT security compliance.
- Excellent communication and problem-solving skills required.
Summary from the original job ad
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For an international pharmaceutical company with an office in Bern, we are looking for an IT Service Desk Specialist to provide hands-on technical support and ensure a seamless workplace IT experience. This is a temporary position with a fixed-term contract of one year.
Your Responsibilities:
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Technical Support & Troubleshooting: Provide first-level support for hardware, software, and network issues, ensuring minimal downtime.
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User Assistance: Help employees with IT-related inquiries, improving their productivity.
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System Monitoring & Security: Regularly assess IT security posture, track cyber threats, and ensure compliance with security policies.
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Service Desk & IT Operations: Manage support tickets, maintain IT hardware, software, and licenses, and support M365 adoption.
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Documentation & Inventory: Keep records of IT procedures, track IT assets, and optimize license management.
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Collaboration & Project Support: Work closely with IT teams and contribute to ad-hoc IT projects.
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qualifications
Your Profile:
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Education & Experience: BSc in Computer Science or a related field, with 3+ years' experience in IT workplace operations.
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Technical Skills: Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive); expertise in IT security & compliance; experience with ITSM tools (ITIL certification is a plus).
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Soft Skills: Excellent communication, problem-solving mindset, strong organizational skills, and ability to work in an international environment.
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Languages: Fluent in English; additional languages are an advantage.
Are you ready to make an impact? Apply now and join our dynamic team!
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