Receptionist

At SPH we inspire and empower students to cultivate a maker and innovator mindset. We believe that by exploring their ideas and developing their own projects, students gain valuable hands-on experience and learn important skills for their future. This is why we’ve created an ecosystem where students (Bachelor, Master, and Doctoral) are encouraged to ideate, build prototypes, test and refine them.

Our interdisciplinary team of thirty people provides students that want to pursue extracurricular projects of various types and scales, with a comprehensive range of support. We have a co-working, ideation, and event space and offer coaching. In addition, we have a greatly equipped Makerspace that gives students access to the tools and equipment they need to prototype.

We are looking for welcoming receptionists who acts as the first point of contact for our students and guests at the reception. Read on to see if that might be you!

You’ll work in one of the most inspiring spaces at ETH Zürich, surrounded by 3D-printers, whiteboards, ideation equipment, self-designed furniture, and plants.

• We have two locations, one at ETH Hönggerberg and one at ETH Zentrum.
• As our students use our space from Monday to Friday from 8:00 to 20:00 at ETH Zentrum and from 12:00 - 17:00 at ETH Hönggerberg. Your shifts will be scheduled to cover these times.

Please note: This is an on-site position, and remote work is not possible.

You’ll be responsible for the following tasks:

• Welcoming visitors. You’ll be the first point of contact for students and guests, setting the tone for our community. You'll greet everyone in a friendly manner, answer questions, assist where you can, and connect them with the right people when needed.
• Safety and security. You’ll act as the first point of contact in case of emergencies and help ensure that the space is used only by authorized users.
• Facility services. You’ll help keep our space clean and functional. This includes some hands-on tasks like loading/unloading dishwashers, restocking and cleaning the coffee machine, tidying up shared areas, picking up parcels, and creating service tickets when ETH facility services are needed.
• Giving tours. You’ll guide new students and guests through our space(s), showcasing what we offer, answering questions, and introducing them to our team and community members.
• Administrative tasks. From the reception desk, you’ll manage our ticketing system, handle phone calls, and coordinate event requests.
• Team support. Our team of 30 is always working on new ideas and projects to improve SPH. You’ll be part of that process, offering hands-on support to help make it happen.

We need your welcoming and outgoing personality to make all our students and guests feel welcome. 

• You have 2+ years of experience in a similar reception or front-desk role.
• You speak English and German fluently; other languages are a plus.
• You’re customer-service oriented and enjoy supporting others.
• You’re outgoing, love starting conversations, and have excellent communication skills.
• You thrive in a fast-paced, lively environment.
• You stay calm and flexible in urgent situations (e.g. emergencies).
• You’re organized, reliable, and able to manage multiple priorities effectively.

A note: research indicates that women and individuals from marginalized groups tend to apply only when they meet all of the criteria. If you believe you’re qualified, but don’t necessarily check every box, please submit an application.

We offer a contract for 1 year with the possibility to prolong the contract. As this is an in-person job, there is no possibility for home office. 

ETH Zurich is a family-friendly employer with excellent working conditions. You can look forward to an exciting working environment, cultural diversity and attractive offers and benefits. We also believe in personal growth. For that we do regular team feedback sessions and value everyone's opinion. We find the best solutions through diversity.

We’d love to get to know you! Please record a maximum one-minute video clip introducing yourself and why you are the perfect receptionist. We're not looking for video production skills - just use your smartphone, be yourself, and don't worry about editing the clip. We want to meet the real you!

Upload the video on a platform of your choice (Dropbox, YouTube, Vimeo, Google Drive, ...) and include the URL link in your cover letter.

We look forward to receiving your online application with the following documents:

• Cover letter, including the URL link to your video clip
• CV

Please note that we can only accept applications submitted through our online application portall. Applications via email or by post will not be considered.

Further information about the ETH Student Project House can be found on our website , on LinkedIn, Instagram, and on Facebook. Questions regarding the position should be directed to Isabella Verena Ilchmann (Write an email) (no applications).