Account Manager, Partner Services

Please Note: This role requires the ability to work on site 3 days per week per company policy.

The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.

As a membership organization, the Forum, engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues.

The Partner Services (account management) team, part of the Business Strategy and Services team, focuses on delivering the outstanding quality of engagement to the 800+ Forum Partners , seamlessly across all industries and geographies

We are currently searching for an Account Manager (Partner Services Lead), who will focus on building and reinforcing interactions with Partner Representatives from the Energy Industries (Electricity, Oil and Gas, Advanced Energy Solutions) at Forum Partner companies.

Responsibilities include:

• Responsible for maintaining ongoing Partner (account) engagement with the Forum, through building and maintaining relationships with partner Representatives
• Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities
• Onboard new Partners into the Forum ecosystem by building strong working relationships with Partner Representatives and by ensuring the appropriate information is diligently documented in Forum systems including Salesforce
• Monitor partner news and health to flag potential risks for engagement, course correct actual engagement in line with engagement plan 
• Lead Partners’ event preparation for institutional events (including event invitation, registration process, participant agendas, speaking roles and logistics)    
• Contribute to identifying areas of process optimisation and automation to ensure a flawless Partner engagement experience

 To be successful, an Account Manager (Partner Services Lead) should:

• Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectors
• Understand and proactively manage Partner retention and engagement metrics and resulting actions
• Ensure Salesforce is used to its full capacity and that Partner information is duly documented and available to all
• Foster a ‘One-Forum’ approach, with immediate Account Team and internal product teams, centers, regional business and industry teams to Partners to guarantee optimal Partner engagement experience

Preferred Requirements and Experience:

• Bachelor's degree or equivalent
• 7+ years of professional work experience
• Successful track record in account management and business relationship development, including proven ability to engage with Partner Representatives
• Demonstrated ability to prioritise in managing complex portfolios
• Excellent communication skills and command of English
• Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, work collaboratively in a team
• Digital mindset and capabilities
• Occasional travel up to 15%

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!