Introduction

The Alpina Gstaad is a Swiss luxury hotel for travellers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all clichés.

We are seeking an inspiring Leader to join our
Front Office & Reservations Team and guide us towards excellence

Your profile

• Completed training in hotel management or a comparable qualification
• Several years of experience in the Front Office & Reservations area, ideally in a leadership position
• Excellent communication and leadership skills
• High customer orientation and problem-solving abilities
• Team player with a positive attitude
• Language skills in English, German and/or French, any other language an advantage
• Only applicants with an Swiss/ EU passport
• Passion and enjoyment of the job

Your tasks

We are looking for an engaged and dynamic leader for our Front Office & Reservations Department. In this key position, you will be responsible for leading and organizing the Front Office & Reservations team to ensure outstanding customer service and optimize the efficiency of our operations.

• Lead and motivate the Front Office & Reservations team
• Ensure first-class customer service and a positive guest experience
• Oversee daily operations in the Front Office & Reservations
• Train and develop staff
• Handle customer inquiries and complaints
• Collaborate with other departments to ensure smooth operations
• Create reports and analyses to improve service quality

What we offer

• A dynamic, supportive and international work environment
• Modern remuneration and working time recording
• Opportunities for professional development
• Internal and external training opportunities
• Accommodation is provided in the region
• Alpina Benefit System with attractive employee benefits for outstanding performance
• Gold-certified by EarthCheck for a holistic, sustainable approach