Application Engineer
Carl Zeiss AG
Publication date:
19 August 2024Workload:
100%- Place of work:Ho Chi Minh City
Application Engineer
Purpose of this position / Position summary
- Support pre-and-post sales applications for Industrial Quality Solution (IQS) business unit. The field of business focuses on Quality Assurance.
- Master the use of IQS products such as coordinate measuring machine (CMM), X-Ray / Computed Tomography systems, optical inspection systems, and related quality assurance software.
- Utilize & maintain cleanliness of the Quality Excellence Center (QEC).
Primary duties and responsibilities
Technical Support in the ZSP (ZEISS Sales Process) System Sales and After Sales Goals
- Application support during the IG (Information Gathering) process, collaborating with Sales team in customizing solutions to potential customers.
- Application support during the IS (Information Sharing) process, collaborating with Sales team in providing Demo, Presentations, and meetings to present our Solution.
- Develop skills & knowledge via ZEISS learning paths and skills matrix with assigned products and services.
Sustained revenue generation as Application Services provider
- Execute solutions e.g.: measuring services, accessory solutions, programming services & consulting services to generate revenue.
- After sales product push for Software Maintenance Agreements (SMA), additional software options, software upgrades, and promoting the use of the ZEISS Portal e.g. online training.
ZEISS Academy – Provide Training to end customers and public courses
- Provide training based on sales contracts as well as billable training to end customers on our devices, software, solutions, and fundamental preparatory courses e.g., AUKOM
- Know and understand all aspects of compliance, standard operating procedure (SOP), certifications accreditations as a Trainer.
- Manage different mode of training e.g.: Remote virtual setup, classroom setup, factory setup and webinar setup.
Engineering Solutions Pre Sales and Post Sales
- Provide solutions on fixturing design, special tools, stylus, and project solutions. e.g., design a fixture for programming services.
Process Compliance:
- Adheres to process requirements, operation procedures, legal compliances, Brand compliance
- Complete reports on time e.g., CRM Mobile X entries and sign off from customer on the last day of job.
- Punctual for meetings
- Presentable attire.
Education / Professional Certification
- Degree in Mechanical Engineering / Mechatronics or relevant engineering fields
Experience
- Knowledge on precision engineering or manufacturing industry, preferably in the field of CNC programming and Metrology
- Dimensional metrology / GD&T / SPC knowledge or experience is an added advantage
Knowledge / Skills / Other characteristics
- Able to interact in a professional manner with customers and co-workers.
- Ability to read and understand technical drawings.
- Knowledge on CAD based software.
- Good command of written and spoken English
- Presenting confidently and clearly to a medium to large audience.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Willingness to travel within the country /region as required.
Working conditions & Other Attributes.
- On-the-field tasks and activities
- Updated travel documents e.g., passports and visas
- Able to travel at reasonable notice.
- Abide strictly to non-disclosure clauses e.g.: Compliance handling sensitive data.
- Abides to the rules of Trainer materials where given access, e.g., sharing of training manuals soft copies are not allowed
- Adheres to ZEISS code of conduct
Your ZEISS Recruiting Team:
Doan Le Thuy Duong