The Services Control Testing Utility is responsible for assessing the adequacy of Controls, Monitoring and Testing Tools that are executed by the Services businesses. 

This position will report to the Services Controls Assessment Lead. It is an execution-oriented position that is responsible for controls performance assessment and assurance for Services controls as well as monitoring and testing tools. This includes the execution of control assessment processes, results reporting, and insight sharing related to the above scope of controls assessment activities. Coverage may vary from time to time to meet internal and external deliverables across the Controls Testing Utility.

The Services – Controls Assessment Officer will be part of a team of approximately 6 controls assessment professionals who will be responsible for executing the above responsibilities, with breadth and depth on control assessment planning and execution. Accountable for controls testing results and advice regarding control design and remediation. As part of this, the role requires the identification of control assessments for escalation to senior management, inputs to process enhancements, technical strategy, and work plans. The position closely follows the latest trends in control design and assurance and requires strong knowledge of appropriate and effective control design and adapts them for application within their own job and covered businesses.

Strong communication and diplomacy skills are required to guide, influence, and convince others, particularly with respect to providing feedback on the adequacy and effectiveness of controls and any remedial actions required as part of controls assessments. The role will require engagement with senior managers at SVP and Director level.

Responsibilities:

• Executes control design assessments, monitoring design assessments and testing design assessments for controls operated by the Services business in line with the applicable Policies, Procedures and Standards.
• Handles exception communications by confirming proposed outliers and reviewing them with control owners and in-business risk and control team members from the covered business/function.
• Develops control monitoring and testing tools and associated procedures in line with the applicable Policies, Procedures and Standards.
• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Supports the adoption of the new MCA Standards and Procedures and the build out of the central controls testing capability.
• Takes responsibility for their own book of work and prioritizes potentially competing deliverables.
• Supports training of assessment officers on processes, systems, and execution of control assessment activities, which may include cross-training onshore and offshore staff across the Services Control Assessment & Testing Team.
• Maintains relationships and drives accountability with partners, peers and other stakeholders to drive control assessment and testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Supports other relevant work efforts of the department where needed and as directed by their manager.

Qualifications:

• Relevant experience in risk and controls (First, Second or Third Line) and/ or a strong background in Operations.
• Advanced knowledge and experience in controls design, execution and/or control testing.
• Experience in Services products and distribution channels is a must.
• Excellent understanding of MCA (Managers Control Assessment) or equivalent risk and control frameworks and processes at peer firms.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Strong communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work independently and effectively on virtual teams, including across different geographies and time zones preferred.

Travel Requirement:

• Less than 10%.

Education:

• University degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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