Belimed is a leading supplier of medical and surgical instrument sterilization, disinfection, and cleaning products and services. We are headquartered in Zug, Switzerland, and look back on more than 50 years of history. We have offices in 9 countries worldwide and are represented in over 80 countries thanks to a strong network.

We believe that great teams are the key to our success. At Belimed, you will work in an international environment with talented people, all of whom have dedicated themselves to making a difference in the safety and health of patients and medical staff.

Your tasks

As an IT Support Specialist I, you will be the first point of contact for users needing technical support, delivering quick and effective solutions to IT issues. You will respond to help desk inquiries, diagnose and resolve problems, and provide support for hardware, software, and network systems. You will also maintain and enhance technical documentation for departmental processes and create user-friendly guides for end users.

By analyzing issue trends, you’ll proactively identify solutions to improve user experiences. Additionally, you will collaborate with local and global support and engineering teams, contributing insights and assisting with related projects.

Work Location: You will manage the sending and receiving of equipment from team members across the country, as well as support equipment needs of our Charleston area team. Therefore, a minimum of three days per week in our Ladson, SC office will be required.

How you will impact Belimed and our clients

Diagnose and troubleshoot software and hardware technical issues with end users.

Maintain user accounts across multiple platforms including Microsoft 365 and on-premise Active Directory.

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Maintain ongoing documentation, including test cases, job aids, checklists

Carry out research to resolve problems and integrate repeated questions into training program

Provide current information to employees concerning computer and software applications

Stay current with the latest changes and best practices as they relate to the organization

What you need to succeed

Associate's degree with a focus in IT

1-2 years of Microsoft 365 Office applications such as Word, Excel, and Outlook

Proficiency with the Microsoft ecosystem, including on-premise Active Directory and Microsoft 365

Excellent problem-solving skills to quickly diagnose, troubleshoot, and resolve technical issues

Strong communication skills to clearly explain technical concepts to non-technical staff

Effective organizational skills for managing and prioritizing multiple tasks and projects

Able to work independently in Windows 10, Windows 11, and computer hardware configuration

Self-motivated and eager to learn and share new skills

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, life insurance, 401(k) with a company match, paid time off, paid parental leave, flexible work from home options and more!

Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EOE