The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Card Fraud Parameter Strategy and ensure minimum impact to customer spending
• Managed Fraud communication hub strategy – sending of message via Citi Mobile App/SMS to verify transaction via Citi Mobile App
• Ensure smooth migration of SMS OTP to authentication via Citi Mobile App for adding of cards to wallets
• Ensure smooth cutover of ARIC - new fraud survelliance tools with Adaptive Behavioural Analytics and Automated Deep Behavioural Networks. 
• Implement frictionless authentication ie currently we send PN/SMS OTP for all 3DS
• Managed all Card Fraud related project including assessing on fraud risk for all card related project during New Activities Forum & Project Delivery Forum
• Ensure zero incident of compliance fee from association due to non-compliance to various association(Mastercard & Visa) program related to Authorization & Fraud
• Oversight of card fraud activities handled in KL CSC
• Met all KPIs rolldown by International Fraud
• Ensure compliance to Citi policies related to Card and local regulatory, perform fraud risk assessment for Card/Authorization during Project Delivery Review and New Activity Control including approving Fraud Impact Assessment Template
• Attend industry fraud discussion related to card and ensure active engagement with association(Mastercard & Visa) & law enforcement agencies on fraud/authorization matters including association key initiatives/policy.

Qualifications:

• 8-10 years of experience in a related role
• Good knowledge of Card Association Rule & Regulation & Bylaws, Card Authorization & rolling out card fraud strategy required
• Proven success in a similar position
• Demonstrated ability to persuade and influence others
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

#LI-Hybrid

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