Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions, and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks. Wholesale Credit Risk (“WCR”) In-Business Quality Assurance (QA) is an integral part of the ICM organization. 

WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of the quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

The WCR Head of In-Business QA reports results of QARs providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective WCR businesses and In-Business Credit Risk, Independent Risk, FCR, Internal Audit and Regulators. 

This role is based in Mumbai (India) and reports to the WCR Commercial Banking QA Head.

Key responsibilities include:

• Support the Regional Leads of In-Business QA in implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe

• Provide effective credible challenge during QARs to Portfolio Leads and Underwriters, as regards to credit reviews and process adherence to ensure that weaknesses in such processes are identified and escalated as appropriate
• Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the WCR Commercial Banking QA Head and QA Regional Leads, support execution of the following:
  • Consistent and objective assessments during QARs, primarily covering underwriting activities for Commercial Banking and Sovereign
  • Subsequent follow-up on corrective actions that were raised during QARs
  • Assist in preparation of Quality Assurance Reports to WCR management that communicate and measure results and identify negative trends and potential solutions
• Constant interaction with the respective Underwriting and 1LOD functions counterparts, to ensure that quality assurance protocols are adequate for all portfolios
• Support in the execution of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support WCR Commercial Banking QA Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Support the Head of In-Business QA - WLCR on internal projects and initiatives when required
• Support ICM Voice of the Employee (VOE) initiatives

Skills: 

• Demonstrable strong assurance experience, including 5-8 years in corporate banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank
• Knowledge of Wholesale Credit Processes and organizational awareness, portfolios, and processes
• Understanding of policies and procedures with the ability to execute change effectively
• Reasonable grasp of the markets and lending wholesale credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with In-Business Credit Risk
• Strong background on core credit analysis for commercial bank entities and global corporates to properly evaluate process and quality breaks within the quality assurance function
• Ideally, credit officer or analyst or credit risk background, with experience on day-to-day credit functions associated with analysts and risk approval
• Good awareness and adherence to the control environment including Quality Assurance

 Competencies: 

• Effective interpersonal skills, with the ability to build relationships and influence with and without direct authority with Underwriters and Portfolio Leads
• Solid organizational skills with ability to manage priorities effectively 
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority 
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject

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