Description

• Mainly provide Level 1 and 2 technical support for Microsoft 365 to ensure efficient resolution of IT issues.
• Manage and troubleshoot hardware, software, and network problems in a timely manner.
• Assist in maintaining the security and integrity of IT systems in compliance with company policies.
• Collaborate with the IT team to identify and implement improvements in support processes.
• Perform regular maintenance and updates on workstations, software, and peripheral devices.
• Document technical issues and solutions in a clear, organized manner for future reference.
• Provide support for EMEA offices with remote troubleshooting.
• Communicate effectively in both French and English to address user inquiries and technical issues.
• Offer training and guidance to users on IT systems and best practices for productivity.
• Report directly to the IT manager, providing regular updates on support activities and ongoing projects.

Profile

The successful candidate will have :

• Proven experience in Level 1 and Level 2 support within a Microsoft 365 environment.
• Proven experience in managing the Active Directory, Microsoft Exchange, M365 suite.
• Ability to work effectively in a fast-paced environment, managing multiple priorities.
• Fluent in French with at least B2 level proficiency in English.
• Strong experience with ticketing systems for efficient issue tracking and resolution.
• Excellent troubleshooting skills with a proactive approach to solving technical issues.
• Strong customer service orientation and ability to communicate effectively with users.
• Able to provide onsite support for users in the Pully office when required.
• Team player with the flexibility to collaborate closely with a small IT team.
• Organized and detail-oriented, with a commitment to maintaining high standards of IT service.
• Available to start as soon as possible to meet immediate support needs.

Job Offer

• Opportunity to work with an international team, supporting offices across EMEA
• Hands-on experience with Microsoft 365 and exposure to a diverse range of IT support tasks.
• A collaborative, close-knit team environment with direct mentorship from experienced IT professionals.
• A dynamic, fast-paced work environment that encourages skill development.
• Full on-site role based in Lausanne region, promoting direct interaction and support with users.
• Opportunity to strengthen bilingual skills by working in both French and English.
• Immediate start date for those ready to take on a new challenge quickly.