Head of Customer Service LaboratoryApply online

Your tasks

– Working supervisor of customer service/quality control laboratory

– Ensures quality being met by suppliers and production department

– Ensures customer samples and QC is tested efficiently, accurately and on time

–To provide technical support to end users, distributors, and Blaser Sales/Service team

–Supports and/or lead assigned Customer Service Projects

–Recruit, interview, hire and supervise lab technicians

–Ensure latest lab procedures being followed per defined BMS processes

–Provide annual Appraisal Interviews for Lab Technicians

–Research/purchase laboratory equipment and supplies for USA and Mexico laboratories

–Provide support to the Mexico lab

Indicators for the appraisal of achievements:

–Projects assigned completed according to schedule

–Accuracy of work

–Volume of work

–Effectiveness of supervisory role

Your profile

– B.S. Chemistry, Chemical Engineering or equivalent experience

– 5+ yr laboratory work experience

– Supervisory experience or training

– Willing to travel for occasional special assignments and/or training

–Computer literate with typing ability, MS Office, CRM software (Microsoft Dynamics or other)

–Ability to effectively communicate with customers and employees both locally and internationally

–Structure oriented – works according to process

–Self-organized & self-motivated

Your opportunity

We're offering a challenging and dynamic position within a motivated team. Cooperation that's based on trust, openness and mutual respect. Modern infrastructure in an attractive working environment.

Salary Range $80,000-$90,000

Salary Range $80,000-$90,000

Benefits? Discover here