Introduction

The Alpina Gstaad is a Swiss luxury hotel for travelers with the highest expectations. It offers more than just accommodation in the Alps – it is a new top address in Gstaad, perfectly blending Swiss tradition with understated luxury. The hotel redefines alpine chic beyond all clichés.

To complement our team, we are looking for a motivated

Supervisor Spa Reception for the Six Senses Spa (m/f/d)

for the winter season 2024 (starting in December).

What you bring

• Completed commercial training or equivalent qualification
• Professional experience and interest in the spa and wellness sector within a 5-star luxury environment
• Service-oriented and friendly demeanor
• Good manners and a well-groomed appearance
• Native German speaker with very good English language skills (French is a plus)
• Proficiency in MS Office (Word and Excel)
• Passion and enthusiasm for the profession

Your tasks

• Supervise and lead the spa reception team to ensure exceptional guest service
• Welcome spa guests and provide support before and after treatments
• Handle reservations, offer consultations, and sell various treatment options
• Manage daily correspondence and respond to inquiries promptly
• Perform general administrative tasks to support spa operations
• Oversee and sell products in the spa's own shop
• Record and account for all services provided, followed by daily reconciliation
• Assist in and ensure the daily preparation and maintenance of the spa area
• Support the Spa Manager with controlling working times and planning the team's work schedules
• Train and develop team members to enhance service quality and efficiency

What we offer

• Diverse, modern, international working environment
• Competitive compensation and contemporary work time tracking
• Internal and external training opportunities
• Accommodation provided in the region
• Alpina Benefit System with attractive employee benefits for outstanding performance
• Gold certification by EarthCheck for a holistic, sustainable approach