Digicall SA

Working with teams on a variety of technology and customer service projects.

Technical and management innovation would be an invaluable additional step in the company's growth.

The working atmosphere is pleasant and the team is friendly. The company encourages individual development and focuses on quality customer service, which makes for a motivating day-to-day working environment.

It would be beneficial to strengthen internal communication and optimize certain processes to increase efficiency. A better distribution of tasks and more regular feedback would also help to improve day-to-day work.

Colleagues get on well together, but unfortunately the atmosphere created by certain bipolar teamleaders makes work unpleasant.

All Very tense atmosphere. Humiliating remarks. Poor management. Very high employee turnover. No confidence in agents' work.

The job description was clear, well presented and straight to the point. I also appreciated the quick call they gave me a few days I sent my application.

The whole recruitment process was not explained clearly. I had to give them a call for a few times, to know my application status, and organize an interview. It was supposed that HR contacted me a days after the 1st round, but I did only hear from them, when I wrote them an email. 1 month has passed, and I do not have any news from them (I withdrawn my application in the meantime). Business values aren't the ones I'm looking for in a company. The interview was not very friendly, the person asked me to explain my career a few times, and didn't understand it well. Also, the person was not nice, as he was only picking up negative points. When I arrived in their offices, the atmosphere wasn't good. To resume, I don't recommend this company to anyone.

the Team of agents The customer care team The IT team The coffee machine

The organization between the management and the employees. The communication Long term strategy

The mutual support between certain employees and a team spirit.

Bad working atmosphere, no communication, no precise objectives. There are no opportunities for development, initiatives are not welcome. There is a great lack of trust from the management towards all employees. Unfortunately, I let myself be convinced by the promising speech during the interview and I regret it!

The mutual assistance between call center employees is very good.

There is a great lack of trust in the employees and their work, we are constantly supervised to the point of dictating what we should write. To me that means we are not trusted, and that doesn't allow us to grow within the company. We feel completely constrained to the point where we have to hide a lot of our actions from our customers because otherwise they would not be accepted. Communication is also an area for improvement because it is not at all the strong point. Persuasive rhetoric is just a decoy. Finally, it is certain that more comfort in the premises would not be refused.

The team in place is motivated, close-knit and pleasant. The work is varied and we can benefit from a high level of responsibility. As a "family-type" SME, everyone is involved and tries to give the best of themselves for the success of the company. It's nice in terms of motivation.

Communication at the global level and an explanation of the long-term strategy.

In 2020, new agents were added to the existing team at the Contact Center (to support the company's growth). In addition, both the sales, marketing and human resources departments have been consolidated. There is a strong team spirit and mutual support among employees and a new dynamic. Finally, there is flexibility in working hours.

Benefits (apart from salary) could be introduced for employees (e.g. discount on fitness / sports season ticket, monthly massage service at the workplace, afterworks, help with public transport season tickets, etc.).